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I went to my branch on Friday afternoon after my loan was pre-approved.<br> Walked in just before 14h00 - wrote my name in register and sat down. Floor Supervisor came and stated that when the lady was done, they will tend to me. <br> <br> A couple came in and pushed in before me. On asking why preferential treatment was now suddenly given to them, I was told they were there earlier and did not have the correct paperwork. I had ALL MY PAPERWORK in place and was refused to be attended to. On finally speaking to one of the managers, it was stated they will make a plan.<br> <br> Unfortunately it becomes a regular occurrence at this branch - due to the fact that we have a disabled child. Due to the fact that he is not able to walk through the security doors alone, it is a constant battle to get through with him - discriminiation at its best!!!