1 reviews | Active since Mar 2010

29 Sept 2015, 09:35

Disclosure of personal information

1) Your billing system is a problem child. How am in arrears as per sms @ 10:03 If I received my statement @ 11:12, paid @ 10:05 2) Why am I getting Reminder sms on a Surday @ 08:00 for MFC to be paid before 28/09/2015 if my payment date is 01st of each month? 3) Well done to your brilliant call centre agents! Calling me then having private conversation in background not realizing I answered then just dropping the calls when they do realize call was answered! Ill just block all calls today.After I sent email to CMT with my updated contact details your wonderful \Hanalie"has not once but 3 calls to my father's house yesterday with the last call around 18:00 again silence and no speaking until he asked who was calling and reason for call. Best part of all I call my switchboard as I see missed calls from her only to hear a lady called and looking for your"

0
Replies (1)
Nedbank
Nedbank's reply29 Sept 2015, 10:26
Official
Hello TheMedia,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team