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zandile G

1 reviews | Active since Mar 2011

06 Oct 2015, 09:28

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

On Friday, 2 October, I called Nedbank for a Merc C200 insurance quote. I was not happy with the excess and premium, and didn't take the quote. On Monday, 2 October I received a call from ***, and the Indian guy claimed he was calling from Nedbank, and had been instructed to reduce my premium and excess. However, when I read the cover, not much has changed other than the premium from R1780 to R1660. I called Nedbank Call Centre this morning to cancel it and I was advised that they cant confirm a cancellation because I took the insurance through a Nedbank broker Refiloe Oti -*** whose line is endlessly engaged. At no stage did I contact a Nedbank broker on Friday. I only spoke to Haleema and I did not instruct her to disclose my personal details to Nedbank brokers. Please cancel this policy as it is clear that I am dealing with ****** who will do anything to make extra cash.

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Replies (1)
Nedbank
Nedbank's reply06 Oct 2015, 09:40
Official
Hello prucaroliz,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team