RH
Ruwaida H

1 reviews | Active since Mar 2012

12 Apr 2017, 10:54

Disclosure of information

<p>I app**** for an overdraft facility at Nedbank on 5 April 2017. I receive a response only today, 12 April 2017. Further I am informed only now that my spouse needs to sign the document as well. I do not see the need for that when I am the account holder and responsible for my finances. Further, all my accounts are held with Nedbank so I fail to understand the issue. I would very much like to close all my accounts with Nedbank and open them at a bank that is less troublesome and offers the customer service required. </p> <p>Branch - Nedbank Smith Street & done over the phone as well as I thought the process would have taken less time to be processed. </p>

0
Replies (3)
Nedbank
Nedbank's reply12 Apr 2017, 11:05
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

RH
Ruwaida H's update21 Apr 2017, 13:23
Reviewer Update

Thank you for responding so efficiently and assisting in resolving my query.

Regards

Ruwaida

Nedbank
Nedbank's reply21 Apr 2017, 15:05
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.