Disapponted by Nedbank

On the 30th of November 2019 my salary did not come through and our HR department informed me that my nedbank account was frozen. I contacted nedbank and they told me it was a FICA error on their part and they would have it rectified by Monday the 2nd of Decmber 2019.

Nedbank called me and informed me that the account has been unfrozen, I asked HR to pay and till to day my salary cannot go through because the account is still frozen. Our HR will only do runs on the 13th of December and have I have to beg them to do it earlier that is if Nedbank unfreezes that account. Now I cannot operate and surely my debit orders are my biggest concern.

Who will take the responsibilty from a charge and credit point of view in relation to my debit orders including all the planning that I have for the month of December.

This is so frustrating and have no idea how to to go about it now as I am still waiting for nedbank to get back to me.