Disappointments again

I sent myself some money via Send iMali about a week ago. Then yesterday I decided to go withdraw. Everything was fine until the money at the ATM wasn't getting out as I was getting an error that I need to confirm my cell number. I called the contact center & I was told that the only reason is that I have to take out the entire amount however all the notes were not available in that ATM. Now I went to 3 different ATMs as I needed to withdraw this $ and was still getting the same msg as a result, no money. Now today I get an SMS that the cash will be t/f back into my account today if I don't withdraw it. I check my balance on both acc and it's not there. Now I use my own money again to call your call centre and was told that the cash will be in my acc ON MONDAY? ***? I need that cash 4 petrol since yesterday and yal are telling me this? I haven't been banking with you for even a year and already I have 2 complaints. This is really not on. Don't give me a reason to change my bank again cause I definitely won't hesitate! I shouldn't suffer because of your rules and regulations. If your ATMs are to have all notes being withdrawn, then the least you cud do is hav sufficient notes!