DISAPPOINTMENT WITH NEDBANK

NEDBANK! WILL YOU PLEASE RETURN MY CALLS! I was ****med on my credit card on 18 October 2023 for R33 000.00 paid to SUNBET. I have been trying, repeatedly, to resolve this matter with NEDBANK – BUT NOBODY EVER CALLS ME BACK! I have emailed twice – once on 15 June and recently on the 5 September and despite receiving emails confirming receipt of my complaint and that someone would contact me in 72 hours - NOBODY CALLS ME BACK. These are the calls I’ve made recently: 23 July – spoke to KOLISA / 7 August – spoke to Reginald / 13 August – spoke to Nontevekl / 16 August – spoke to AVESH. Every one of them promised to escalate the situation and have someone in authority call me back. I’M STILL WAITING! Would someone in NEDBANK please speak to me!??? It’s almost a year since the **** and finance charges are being added to my account every month! This is entirely unacceptable customer service from one of South Africa’s biggest banks. And … I have been a client of NEDBANK for no less than THIRTY YEARS!! Please … someone … TALK TO ME!