Disappointing service indeed by Daphney Lebese

<p>I very often visit Jubilee Mall Nedbank ***) and most of the times most staff members are very friendly with customers but there is this staff member by the name of Daphney Lebese who is very unfriendly. She is always very crumpy and not welcoming at all. Everytime you get assisted by her you leave the branch very disappointed. She is definitely not living up to Nedbank service standard as I know them. I just feel as staff member of Nedbank the least you could do is to show appreciation to the clients and not treat client like they are disturbing you. Greeting , Smilling and Thanking your clients goes a long way or if you dont want to work with clients rather ask for a back office job. On top of that after she assisted me i took the liberty of thanking her and she did not even bother to respond, it looked like i was just waisting her time. Very disappointing indeed and I hope next time I will see an improvement in her as I know she can do better or someone please guide her about customer service. I also know that excellent Customer Service is something that Nedbank strive for.</p>