Disappointing service

I am so disappointed and disheartened that I even have to come this far just to get feedback or help from Nedbank, I’ve been calling the contact centre since last Friday and I still have not received any help, what shocks me the most is the pretence and empathy the contact centre consultants portray they ALL promise assistance and escalations but I as soon as the call hangs up nothing happens.

I was promised several emails and calls , all with resolutions by the way and as I am typing this email no one has even bothered to give me a call and check if I was assisted. I’m so tired of having to explain my story

I’m not sure if I should be sending this email to the CEO and then maybe I’ll get assisted

FIX MY FICA STATUS ON THE APP.

I don’t want to hear it’s all Green we not sure what’s happening FIX IT