Disappointing service and processes 😔

Nedbank keeps disappointing me and showing me that banking with them is actually the worst decision I’ve ever made.

My cards miraculously disappeared on the app on 25 October and I called the call centre the very next day (25 October) to try figure out what was wrong. I spoke to a very rude Una Ndou. She didn’t even care that I was upset and trying to understand why my cards disappeared. She kept cutting me off and was plain rude. Of which I was transferred to her unaware and my wondering why seemed to annoy her even more..

She transferred me to Sandile Nqobo who I really appreciate as he was gentle with me and was determined to help me which he did because upon investigation we discovered that my cards were blocked apparently by the Centurion branch when they were assisting me. I figured it was a system bug coz the lady that helped didn’t even touch my cards.

I went back to the branch and the same lady was kind enough and ordered new bank cards for me without charge. I was told I’d get my bank cards within a week 😩 only 2 weeks later did I get confirmation that they are at the branch.

Just when I thought I’ve seen it all, I did an instant payment to my other bank account as I did not have cards and needed to make a purchase. It took almost 2 hours for the money to clear 🤦🏽♀️ I mean how is that a definition of instant?

I was inconvenienced and stuck not only without cards but also without money at the mall.

I’m really disappointed in Nedbank, especially in such a digital time.