Disappointing Service and no Rebate payments

I have been calling Nedbank regarding my Rebate. They asked me to join it because they are Financing my CAR. I havent received my Rebate for the MONTH OF September. Whats worse when you call some of the agents hang up your call and dont call you back. Ive been receiving it ever since but now all of a sudden i have to qualify for it where else my salary is in that account and debit orders are taken off in the same account. Today its a different story. I feel its a marketing strategy until a few months then after they kick you off to provide you with excuses. I want this issue to be fixed. I then asked them to call me for Service Plan the lady didnt transfer me but hung up on me. Till Today no one called me. The service from Nedbank is very poor and disappointing. The agents give us wrong names and transfer you from one person to another. I turn to feel that even our funeral policies are a ****, we might not get paid when we die. I have lost trust in this bank and what's worse the whole family is using it. May we should all change for peace of mind. mxm