Disappointing service all the damn time!!!

Nedbank call center and its branches are hopeless when it comes to customer service. I was almost a victim of ***** and as such called the call center who advised me to block all my accounts and cards. Did that gladly. To get everything up and running again is taking weeks. The call center gives you incorrect information, the branch says the call center is always giving clients incorrect information and everyone is complaining!!! Then the branch says they will help you sort everything out only to find that when you try and transact on the money app, cards and accounts are not linked so you can’t transfer money between accounts after asking the teller if you will be able to transact and being assured you can. So weeks are going by and multiple calls to the call center and multiple branch visits and still no joy. Is it so difficult for people to just do their jobs properly??