Disappointing service

This is a long story - I was called by Nedbank Marketing offering to open a current (Savvy) account for me. I agreed & the account was opened. I received all the relevant documentation, but went to Nedbank Eastgate with a small query. I spoke with Elias who proceeded to open a Keanu (spell) account for me,adding to my profile as a Savvy account & removing the Savvy account that I had. All my debit order were moved by Nedbank to my Savvy account. At the end of the month I transferred money from my savings account to what I thought was my Savvy account. I received a statement in the mail from Nedbank & was confused as the account no was different to the one on my profile. When querying it on the 26th with Elias we rushed around transferring money from the Keanu to the actual Savvy. He informed me that charges would be levied but to visit him & he would ensure they were reversed as they were due to bank error. Charges of R180 were levied on 27 Feb. I visited Elias on 2 March, he assured me they would be reversed. I followed up with him on the 11th, yet more reassurance. No charges have been reversed to date. R180 is a lot of money for someone who receives a meagre pension of R3,700!!