Disappointing Service

<p>I went to Nedbank Carlswald Shopping Centre to open a Unit Trust Account on the 23rd February 2019. I was assisted by&nbsp;***** to open the account and he said I will receive all my account details by email because he needs to submit the paper work to the Unit Trust department and they don't work on Saturdays, he can only send me all my account information during the week and I didn't receive any information. I then emailed *** on the 27th February and he responded by saying he will send my account information this week. Today It's Friday, 08 March and I still haven't received anything. I sent another email this morning and he still hasn't responded. I don't know if my Unit Trust account has been opened and I would like assistance on this matter as I have arranged with him to debit my account from 25th March and I'm worried that my payday will arrive soon without my account being opened and this will affect my investment planning.</p>