Disappointing service

Today I went to the branch to have my internet banking account unblocked as it was blocked. They gave me a new pin which I changed. I also told them that my banking App doesn't have increase and decrease payment limits options. They said that they are not aware of this. I told them I was able to do this using Internet banking last year which I don't mind using again.

I went to the internet banking website at home to do this, to my surprise, it was removed.

I phoned the contact centre, they gave me a new app to download called Nedbank money app which I did. I was told that the same old profile login details will work which it didn't. The error message says "please visit or phone the bank". My question is how many times must I visit and phone the bank for the same thing?

There's a new bank doing so well with customer service but nedbank being so old but is going backwards.