LM
Lorraine M

1 reviews | Active since Jul 2017

31 Jul 2017, 14:05

Disappointing Service

<p>Ref: ********** </p> <p> </p> <p>I have call and send email to request a settlement amount of my Nedbank Loan. I specifically request the letter to include Nedbank Banking Details. I receive a settlement amount which is valid for 7 days, but no banking details of the bank. I am abroad and I cannot go to the bank to request this information.</p> <p> </p> <p>I have called couple of time and I get zero assistance. To Pay via EFT I need an account number. The Personal Loan is not listed on the 8 Public Recipient on my bank internet banking.</p> <p>I have a reference number. All I need is Nedbank banking details, so I can stop bothering this useless bank with incompetient employeees </p>

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Replies (1)
Nedbank
Nedbank's reply31 Jul 2017, 14:38
Official

Dear Lorraine

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team