Disappointing service

<p>I called your personal loan's department just before 12 pm today ,I called to request for a limit increase on my personal loan to pay for my studies since I was approved for a higher limit when I initial app**** , I spoke to a person by the name Arnold who advised that apperently I already app**** for a loan and he was going to check up on it and call me back in a few minutes 1h 30 min later no call , I called again and spoke to Lynne who advise that I app**** for loan in on the 5 th of Jan 2017 of which I didn't do. she advised that I can't get a limit increase on my loan however I will have to apply for another loan where is will be charged initiation fees again. I expected better from nedbank please note I will be closing my personal loan and bank account soon. </p>