Disappointing Service

<p>Since I reported the problems below on 1/11/2016 no one has told me how it will be addressed.</p> <p>On 29 September 2016 and was **********ly used beyond the daily limit. I went to Nedbank Brand road branch and was referred to call the *****line.</p> <p>A few days later my money was refunded of which I was very pleased.<br />I was given a replacement bank card and changes to my Internet banking account.</p> <p>I was disappointed not to be told what has happened to lead to me losing my money and was told I must be happy I was refunded. I still want to know what happened.</p> <p>On 1/11/2016 another ********** debit of R99 for 1/11/2016 from Senua Bus...which I don't know and need to be refunded. Also, how safe is my account with your institution?</p> <p>The debit card I was issued with above as a replacement has never worked from day one which is 10/10/2016.</p> <p><br />I phoned your Card Division and they gave me Ref: ********** on 1/11/2016 and still waiting. For the past month all my purchases are being rejected.</p> <p>On 31 October 2016 I went to Nedbank Brand road branch to address this card issue but the card was still unusable. I went back on 1/11/2016 and was asked to call Card Division as above and got that reference.</p> <p>I phoned your Card Division on 11/11/2016 at 15h30 to follow up and was sent from one agent to another and was told they don't know about this ref above.</p> <p>Please respond.</p>