Disappointing Nedbank ******!!!

I am a Nedbank Professional banking client and have received the worst experience to date. My Private banker is okay in dealing with things for me, but the team she asks for help OMG I am scared for my future as a PRB client. I have this Greenbacks account and have made purchases in June using my AMEX credit card to get maximum points, the department who allocated the points have credited me with duplicate points. I have not noticed it and thought that it was mine. From the 05th of October, I have noticed Nedbank have taken my points without any form of notification or telling me why. I called the contact center and they told me it is a promotion that ended and that the bank is taking back what they gave me.

It sounds like Malema, payback the money!!! I have then decided to reach out to my banker and they were going through what has happened and said they have been taking it back as in a form of a loan.

I am appalled by this as no one reached out to me to advise me that this will happen, I am in talks with another bank to transfer to there institution where I will not face this issues and *******.

I suggest Nedbank rectify this and give back what they have taken from as it is not my fault but theirs, I never asked for the duplicate points but you gave it and then took all the Greenbacks that I had plans for.

I know that no one will contact me as the bank feels it is right to abuse my account.