Disappointing Nedbank

Visited the branch some 2 weeks ago to open an estate account for my late wife's estate and having given all documents as requested one would have expected to receive some professional service, but zilch. Up to today no response has been received and when I went to check on the update I was informed byvthe lady put at the door to register visitors at the branch that the consultant is not at work and therefore all available bank officials won't be able to assist. What if, God forbid, the consultant never ever turns up for work? Considering moving my accounts elsewhere where I was assisted. They asked, "How can we help you?" and got on with it straight away whereafter I left that branch with account activated and ready to be used as a distribution account