Disappointing experience as a new to bank client at Nedbank

What a disappointing experience I had with nedbank Alberton branch. After doing so much research on club accounts and finding out appropriate times to open such account during the week and weekends, being told that we are welcome to open the account at any time, at any nearst branch without an appointment. I got to the branch with all 3 signatories, with all the required documents and a lump sum of money to deposit, get to a branch and to be told you need to make an appointment when you want to open a club investment account is disappointing. I was recommended to this bank and after doing research I was truly looking forward in doing business with nedbank. After such experience I will never recommend anyone to nedbank. If their service is only good for individuals but not clubs l am truly disappointed. The time I took off work to avail myself on a Saturday to open an account., get to the branch early in the morning before they have a lot of clients and to get there and not get even a solution is really disappointing. All I can recommend is please disclose on the website and inform head office staff that club accounts and any accounts that require 4 hours or more to open, a client needs to make an appointment so that we don't get inconvienece as clients and don't place the staff members under unnecessary pressure. I still stand no client of mine will be recommended to nedbank in the future, wat poor service offered by the bank. I really hope that changes will be made 8n the future so that everyone is happy at the end. It was really not a pleasure visiting the bank as a new client and will never visit the bank again