Disappointing customer service

I left my previous bank to this banking thinking I will be well treated because this bank has been around for years and they Big on customer service for guess I was wrong this week alone I called in and all the agents I have spoke to have been nothing but clueless or not helpful I think they all need refresher training that’s if NEDBANK trains any of their stuff I called on Monday spoke to a guy called kwanzikwenkosi zulu I told him I made 3 payments to the same account simply because the ap kept on saying dismiss can I get a refund of the other 3 payments this guy was so rude I asked to speak to a manager I was placed on hold for so long just to be told the manager is on a meeting I asked is there anyone else I can talk too but I was told no I should maybe call the provider I said paid 3 times and that was it

Today I spoke to bonolo to find out if my refund is it being processed she kept on call me sisi I nicely asked her not to call me that she then calls me mama I asked to please call me by my name after saying that she hung up on me like what I was calling about doesn’t matter I am really not happy actually I am disappointed at Nedbank I think I should just go back to my old bank I have never had these issues customers always came first but Nedbank service is the worst I will not recommend it to anyone