Disappointing Customer Service

<p>I'm still a new client to Nedbank.</p> <p> </p> <p>I swiped by cheque card, but transactions kept on declining, no matter where I tried. I then contacted the consultant at the bank who had opened my account. She later called me back asking if I cancelled my card? I said 'No'. She told me that my card has been cancelled and I must contact the contact center. I would expect her to find out who cancelled it etc. Nevertheless, I call, hold for over 5 minutes, I'm on pre-paid, so I'm not going to waste my airtime. I send a mail to the contact centre on Monday. It is now Friday, and nobody has bothered to give me answers, not even the consultant. I'm very disappointed with this type of service. Even when my cards were delivered to the branch, the consultant never even let me know. I had to call in and ask if my cards were there. I think before I get to long into this account, better I rather close it now.</p>