disappointing customer service

<p>I have been a loyal Nedbank client & sadly still am. Saturday they blocked my card because of numerous pin attempts (which was due to a system error at Mr Price store) anyways I was advised I need to visit the branch for further assistance which was already closed at the time. I had to cancel all my plans I had for a weekend which was fine. I couldn't get some time off at work Monday so I made sure I visit the bank today. I went to a branch in Durban opposite Davenport square, the lady assisted me with resetting my pin I immediately went to withdraw & the bank declined the transaction. I quickly went back & I was advise they can't let me in as they have closed. The strange thing is it was less than a minute since I left the branch & the ATM I was using was right in front of their very own eyes. The sad part is they were all looking at me threw the glass door begging them to assist as my card was still having the same problem. I called the customer care line & the gentleman advised me that I must ask them to re-encode my card (something like that) as it was no longer blocked. I advise him I can't ask them as they are looking at me pleading for their assistance but no one wants to help. He transfered to someone else which he didn't advise me which department he was transferring me to & I spoke to a lady which I advised of my problem & I told I have been on the call for so long my airtime night run up, she kindly took my number & said she will call me back if the call gets terminated but she never called back though I doubt she was going to help as I was advised no one can help me. Unfortunately I couldn't call back as I do not have any cash with me since my card is not working. </p> <p>I was disappointed by the fact that the branch couldn't assist me fully even the callcentre agents advised me so.I don't think they really understand how hard it has been for me without cash. God knows how sad it was when they were looking at me standing in the rain as if I have no car or no shelter pleading for their assistance (which they didn't complete from the first place) while I was on the call with customer care agents. </p> <p>I'm not stupid, so if I was late i would've understand. If it was my fault I would've understand too</p>