Disappointing Claim Dispute Process

I have been a loyal Nedbank client for over 15 years - I have a number of my products with them, ranging from my salary to insurance products right down to my investments.

I am highly disappointed in the level of service I have received in the last couple of weeks from Nedbank.

I insured an Apple Watch with Nedbank in 2022 - I put in a claim 3 weeks ago for the Apple Watch - Nedbank declined my claim, claiming that the product was not specified. I advised Nedbank that I specified that I am insuring an Apple Watch for R8,000 during the telephonic consultation. Nedbank claims that I did not get the watch insured via telephonic consultation (WHICH I DID) and that I insured the product via the MoneyApp (WHICH IS A LIE) - I asked for proof but still no proof was provided. Nedbank then advised that they will look for the call recording but still no feedback has been given to me 3 WEEKS LATER.

I have asked Nedbank for: 1. the telephone recording because I insured the product via telephone when I was insuring my iPhone 13 Pro. I am still waiting 3 weeks later 2. Provide me with the proof that I insured the watch through the MoneyApp

I have been waiting for Nedbank to FIND & LISTEN to the call recording from when I took up the insurance for my Apple Watch - I am still waiting 3 WEEKS LATER!

I am HIGHLY disappointed in the level of service & transparency that Nedbank Insurance has provided me. I have been loyal to the bank since I was 13 years old & the one time I put in a claim - I get treating so horribly. I am so disappointed!!