Disappointing and Unprofessional Service at Nedbank

On 12 December, we went to Nedbank Cape Gate to open accounts for our two children so we could deposit their money and use the airport lounge benefits for our holiday on 6 January 2026.

After receiving no response about the cards, we called again and were told that only one account was opened and no cards were ordered. On 5 January, we went back to the Cape Gate branch and were told that both accounts were opened and that the cards were at Nedbank Hyper Brackenfell lockers. When we went to Hyper Brackenfell, we were told that there were no cards and the accounts were not opened at all. The staff there even phoned Cape Gate and questioned why we were sent around when they knew this.

We returned to Cape Gate, where we were only told sorry and offered plastic cards in my husband’s name, which was not acceptable as the accounts were meant for our children.

Because of this poor service, we are now on holiday and could not use the airport lounge benefits and still do not have accounts for our children’s money.