Disappointing and inconvenient

I have been an existing client of nedbank for over 5 years and this time I’ve had such a horrible experience I will definitely be moving my salary to another bank and close my accounts.

I opened a new account in order for it to be my salary account a month ago, the cards were delivered to me with an existing pin. I changed that pin on my app then got a confirmation sms that the pin has been changed. I then tried to use my card at the atm and it worked with the new pin. I also used my card at a retail speed point and the pin didn’t work, it required the old pin. I’ve been trying for a month. The branch refused to assist me, they said I can only do it on the app or atm. I called the call center and they said I should enter the new pin more than 3 times at retail the speed point even if it’s incidental because this is how they verify that it is really me who is changing the pin. My query is why should it be so difficult for clients to change their pins and WHY IS THIS NOT COMMUNICATED WITH CLIENTS WHEN THEY OPEN THEIR ACCOUNTS??? WHY SHOULD WE USE RETAIL SPEED POINTS TO CHANGE OUR BANK PINS??? I am so disappointed.