Disappointing

I called on Thursday, 20 August 2020 at around past 8am (*** ) unfortunately, I cannot recall the lady's name to whom I spoke to and requested for an early release of R1000 from my 32 days investment account, and after going through the process she told me that I will be charged, R310 for the request and I asked her how much funds will be left in my account, she advised me as well. So it was the existing funds minus R1000 (early release) minus R310 (charges ) and that will be the remaining balance in my account.

On Friday, 21 August 2020 I called Nedbank contact once again because for the number of years that I have been with them, I have never had to request an early release and hence I didn't know how it works. I just wanted to make sure my request was submitted since I didn't get the funds that I needed so urgently to get my child some medical attention.

To my shock or rather frustration or should I say disappointment firstly I didn't get it in 24 hours, I won't hold it against the lady as she did say 24 to 48 hours, the above feelings were due to the fact that I did mention that a child needed medicals, one would think that it will at least ring a bell at the urgency but anyway that fine.

Then on Saturday, 22 August 2020 I check and only R690 was paid I fail to understand how R1000 changed into R690 request, this is not money I borrowed from Nedbank this is my money that I safe and needed an early release for a very critical reason and that's what I get, it honestly baffles me that I first both calls weren't free calls and second a simply request could turn into such a frustration, had I wanted R690 I would have requested for R690 but I requested for R1000, a R1000 not R690 how did R1000 change to R690 that's incompetence or lack of listening skill or lack of something from someone within Nedbank, between the lady I spoke to on Thursday and which ever majician actually released the funds.

So once again, because of Nedbank I am in a predicament. God knows why I am still with this bank I swear, they are quick to call and put judgement against my name during Covid 19 for credit card repayment after arrangements had been done for a debit order to collect during these tough times, but they fail to just do one simple request for me to allow me to get my child the medical attention she required. Wow

Thanks a lot Nedbank, you have once again outdid yourself in being able to add to my misery. I don't even want to get to all the other horrible experiences I've had to endure with you guys. Argh.