SM
Sinethemba M
1 reviews | Active since Jan 2015
15 Mar 2018, 10:36
Disappointing
On the 13 March 2018 at around 15:50 I went into the Nedbank Branch in New Germany to deposit 12200.00 and a Lady by the name of Nombuso was assisting me. To my suprise she advised that the money is 11200.00 which was not true because I counted the money before I left more than twice with my dad and I asked to speak to a manager and some staff member came by who pretended to be the Branch manager and to my surprise he was not. I asked for a video footage and they said I should open a case for me to get access to it and I when to the Police station they advised me that its the first they here of such they do not open cases for that. I mean what kind of service is this how does one get ****** with such a huge a amount of money... I'm really demanding answers because nobody wants to assist me. ********** 192/ ********** 167.
Helpful (0)
Replies (3)0
Replies (3)
Nedbank's replyOfficial
15 Mar 2018, 10:40Dear Sinethemba
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply15 Mar 2018, 10:40
Official
Dear Sinethemba
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
16 Mar 2018, 12:39Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply16 Mar 2018, 12:39
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
04 Apr 2018, 12:42Dear Sinethemba
Kindly be advised that feedback has been provided to your Uncle Paul, who was satisfied with reviewing the video footage and accepted the feedback.
Kindly liaise with your uncle and update the star rating on the post accordingly.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply04 Apr 2018, 12:42
Official
Dear Sinethemba
Kindly be advised that feedback has been provided to your Uncle Paul, who was satisfied with reviewing the video footage and accepted the feedback.
Kindly liaise with your uncle and update the star rating on the post accordingly.
Kind regards
Client Experience Team
Best regards,