Disappointed with service & communication

On the 17th Feb I went into the V&A Nedbank and asked if I could apply for an overdraft on my account. I explained I'd app**** just previously but needed to fill in documents. <br> I work in a remote location and thought best to go into the bank while on leave. I had to follow up constantly in order to get a response. <br> On the 28th Feb I was travelling back to work and was emailed a form as they wanted to confirm my relationship status. I've never been married. I did what they asked and emailed the forms on the 2nd March. <br> I've sent follow up emails asking about the progress of my request and still nothing. Its now the 10th March.<br> I'm really disappointed with Nedbank that something so small and simple has taken so long.<br> I dont know if its the bank or the credit dept but please will someone give someone a kick in the pants and get this moving...