EP
Elaine P

1 reviews | Active since Jul 2017

19 Jul 2017, 16:05

Disappointed with customer service at Nedbank

<p>Tried several times this week for someone to assist me with a query and forwarded the relevant docs as requested. When asked that a senior call me, nobody has and the feedback I received is that no external calls nor emails can be made/ sent</p>

0
Replies (4)
Nedbank
Nedbank's reply19 Jul 2017, 16:14
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply19 Jul 2017, 16:14
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

EP
Elaine P's update20 Jul 2017, 09:25
Reviewer Update

Still no feedback from New bank regarding my query!

EP
Elaine P's update20 Jul 2017, 09:27
Reviewer Update

*Still no feedback from Nedbank after replying that one of the resolution managers will contact me