Disappointed New Customer

On Saturday the 23rd of May I went to Nedbank in Northgate Mall to collect my credit card. I spend almost an hour inside the bank because the lady that was helping me didn't seem to know what she was doing. She had 3 different consultants help her but I still walked out of the bank without my card being activated. Till today I do not understand her explanation. Something to do with FICA. She promised to call me the following Monday and today today (7 days later) still no word from her. I knew she wouldn't call because she was wrote my number on a piece of paper. As a new customer I am very disappointed at the service levels and now questioning my decision to join this bank.