Disappointed Loyal Client

I received a call last month from a Nedbank agent advising me that my Savvy bundle account will be deprecated so they have to migrate me to a Mi Goals plus account.I agreed and was notified the change will come into play from the 1st September 2024.On the first I get notifications for debit order fees etc.I reached out to the bank and they advised me that I was migrated to an incorrect account(Mi Goals) which is a transactional account which is R5 pm. I spoke to Yoliswa Makhanya on the 2nd September 2024 who was very helpful in logging a ticket for me with the migration department,she had mentioned that the turn around time would be 24 - 48 hours,no one has contacted me as yet and I continue to get charged for every transaction,who will reimburse me for this inconvenience?

Being a loyal customer for the past 10+ years,I am utterly disappointed in the customer service received and would appreciate an update on this immediately.