Disappointed Loan Applicant

Case number - ***

I am a new applicant of Nedbank Loans I had been assisted by Pillay, J. (Jane) when i had app**** and had shared my personal financial details where the agent confirmed my application as she shared the fees and the amount I had qualified for and I had approved my debit mandate on my Fnb app.

Further into the application a back office agent by the name of "Pillay, P. (Prabashnee)" sends me automated mails to resend my 3 months bank statements after countless times of resending the same documents to the 1st agent. The back office agent requests me to resend a bank statement that starts after my cutoff date where transactions are not populated. I offer to send my letter of confirmation of account not valid. I tried filtering the dates at the atm/fnb app/online banking "no report generated".

Today is the 18th 4 days & 96hrs and i received automated sms from Nedbank advising my application is "Provisionally Approved". I had being charged by my bank for reprinting the same payslips. I needed the the loan the day i had been told that i qualified. Now that the "3months bank statement had a clause, my details are kept by the merchant as i had accepted the debit mandate.

Is this how Nedbank operates. Both agents never cared on how prompt i had shared my financial details because 3 months payslip and 3 months bank statements were provided on Friday the 13th January 09:54. The bank agents are fully aware about financial cutoff dates that banks have yet Nedbank Loans will request 3 months payslip to make their clients suffer by getting them to provide what is not available on the banking option because i offered to share Sept.Oct.Not & December pay slip to present my consecutive Salary pay in my bank account.

I will have to wait for FEBRUARY to get the bank statement to generate a full December month on my banking dates. I have never been so frustrated by just a mere loan application.

Im reporting this to the Ombudsman because my details are taken and kept to be told that My 3 months payslip is not valid due to the dates they need on the payslip.