Disappointed loan applicant

I was always hesitant on making use of Nedbanks services, however when I desperately needed cash a few years ago they did provide me with the required amount and again not too long ago. Sadly, I have now just been reminded once again about my hesitations to use them. Although their process has improved, their staff service and efficiency has dropped. I submitted an application, last week Tuesday, for an additional amount on the current loan I have with Nedbank, and dealt with a consultant by the name of Andre. I was informed that the application will take 2-3 working days, to-date I have not received the funds. In addition, after the documents were confirmed to be received in order I get informed my bank statements are incorrect, & this only 3 days after the application was submitted. This morning, I get told my May salary is not reflecting on the statement, when it clearly is. Nedbank, if anything, you have reminded me how important attention to detail is.