Disappointed indeed

Why do one has to kick up a stink in order to instigate proper customer care. Nedbank customer service is an utter disappointment. I had contacted Nedbank customer service on the 25th Jan 2021 to request a settlement letter for my credit card. The gentleman I spoke to said I should receive it in 48 hours. On Thursday of the same week I called again because I hadn't received it. Spoke to a lady called Freda who said that the settlement letter was not requested and she promised to move mountains to get it emailed to me latest Tuesday, the 2nd of Feb. I waited the whole week and I received nothing. Mind you, staying on the call, using your airtime and keep being transfered to wrong people. One lady did not even know how to transfer me and she told me to hang up and call again. I'm writing here now because maybe someone who knows their job will come and assist me. I had thought of settling and reduce my credit limit, but after this I will not be needing any Nedbank account.