disappointed in how their service, the worst service especially given that our elders use it

On Monday at 10:30, I visited Nedbank Seshego with two members of our newly formed burial society to initiate a stokvel account. A staff member recorded our contact details and assured us that a consultant would call to arrange an appointment. No follow-up occurred. On Tuesday, I contacted the Nedbank helpline seeking the branch’s direct number, only to be informed that branches no longer have landlines and that stokvel accounts require in-person assistance. Today, I waited four hours outside the branch, denied entry by security even to inquire about our appointment. Elderly individuals were seated on the pavement in the heat, as customers are no longer permitted to wait inside. This treatment is undignified and unacceptable. If Nedbank continues to lease premises that exclude customer accommodation, they risk losing clientele. I persist only because our society selected Nedbank—otherwise, I would have chosen a bank that values and respects its customers.