Disappointed

I've always been happy with the service i receive from Nedbank, but the covid relief offered was very disappointing, i had app**** for covid relief on my personal in may for three months and that was approved, to my surprise my account was debited this month and when i called the call centre i was then told that from july the covid relief was changed, and they can request for a refund but my account will be in arrears.

Without even sending me a notification to "say we can see that your covid relief was till end of august, we have changed the conditions and we'll be debiting your account".

I really do like nedbank, but i feel very let down and disappointed especially during this times of uncer*****y. I need someone at Nedbank to call me and explain to me if this is really a way to treat a client