Disappointed

Am really disappointed, am a new client ,I opened my account on the app it was so nice and simple but had to visit the branch, the one at Silverton to get my card and re activate the app. Just wow I understand that due to covid there a limited number of staff, BUT ONLY ONE PERSON WORKING THERE, it's my second day coming here and I had to wait for almost two hours like really!!! If I go to the branch it's for emergency... I felt like my time was not valued.