Disappointed Customer Transfer Me Now!

I would like to share my utter disappoint with Nedbank Home loans Division

In December we received a call from one of your agents to pay our home loan early, which we did (We even paid more). Now on the second of Jan 2025 we have been debited again for the exact same thing.

All amounts are visible on the Nedbank portal, however you are refusing to refund me because you need a bank statement for January showing the debit went off, despite your agent being able to see both payments on the system.

Further more, we have been accused of being arrears by one agent and another agent confirming we are not.

Nedbank It is a pity that we have to come to social media to get a simple query resolved.

Nedbank how do I transfer my bond to another provider?