Disappointed customer

Good afternoon I have a problem with Nedbank Paarl branch 345 Main Road in Paarl. Upgraded my account to a savy bundle that was in November 2018. I wasn't told to wait for my cards. Received an SMS for card collection when I went there it was only one card which is the American Express card. Was told to wait for my savy bundle cheque account card. Received sms again for the card collection, got there it's the same card no cheque card. Was told to wait again. This incident happened three times already same stories. I got there during my working hours que for 1hour only to be told I must come back again. Today it's January the 29th 2019 went there again now the card is there but I'm not told they can't activate the card. Again waited for an hour now I have to come back again. I do not know wether it's incompetency on the workers or they just don't care, or is it the card management but either way I am very disappointed with Nedbank. They don't advertise their values at all. Can't keep on going to the branch several times yet nothing resolved. I'm really disappointed.