Disappointed Client

I am so disappointed at the service received, I have two personal loans with Nedbank (*** & ***) that I have been struggling to pay for years and ended up with debt review. My husband offered to settle the accounts for me as I have been fighting with Nedbank where they would just decide to debit any amount they felt like. So I emailed nedbank on 10/08/2021 requesting a settlement discount of 30% based on the limit given to me by the person who is assisting me. Till today I have not received a response, yesterday I decided to call and I was advised that only 10% was approved, however no communication was sent to me and reasons for the denail of the requested percentage of 30%. I would have thought since its been struggle paying these accounts, Nedbank would consider giving a very good discount considering that I paid the full capital debt and I am currently just left with interest. The least that could have been done, was for communication to be sent to me in response to my request.