Disappointed client

Im so disappointed in Nedbank on the 10 September 2021 i did an online application for a credit card that was approved Ref no FI***. I called to find out where I must send documents like payslips. The consultant who assisted me on the phone said I must reapply using an app he cannot locate the application. I reapp**** it was then declined i appealed on the 14 September i received an email that the appeal was declined. I was disappointed but accepted the outcome. On the 21 September 2021 i received an sms the my card application is being processed. On the 24 September 2021 another sms asking me to send 3 months bank statement. I did an followed up on the 26th September 2021. They said i should call on the 27th September. I called again and was given an email address at *** previously i was sending to ***. i did re send to both email addresses. Only to receive an sms that my application has been declined due to illegible documents. To think i moved my personal loan, salary to Nedbank only to be treated like this. I ve sent documents to *** for an appeal. Please treat me right i was to have one bank and close the credit card im currently using .hence i moved my salary and personal loan to Nedbank I have been very happy with Nedbank until now.