Disappointed client

I am so disappointed with service i received from Nedbank this morning, so i lost my card and i receive a text to go collect a new one , when i arrive at the branch in sunward park , they tell me, they offline. i then decide to send myself a send imali, i get to the ATM to withdraw, it says ""error"", i try again it say "' voucher number already used " i call your call center they tell me , i should go with a checker as it is reflecting on their side, i then go to checkers, i get there NO MONEY................... I call them again i'm told to wait for 4days, No Empathy shown on the call what's so ever to think that i needed the cash for petrol as i was on my way to work... i asked to speak to a manager, was told he will call me back that was at 08:30 now is 13: 00..............still nothing.