Disappointed Client

<p>Yesterday (23/09/2016) I phoned Nedbank Customer #ervice regarding an enquire whereby I requested a reversal of a debit which went off on that date. The lady who assisted me clearly informed me that I must phone back earliest the next morning, which is today (24/09/2016). I returned the call at 8H40am whereby I was informed at the switch board ( person who directs your call) that the department is closed and they are unable to assist me and that I can only phone back on Monday as there is nothing they can do. At this stage I am highly disappointed and annoyed as I was misinformed on Friday. This is from a bank who promises to make things happen for you. The quality of the service I recieved was poor. They need to give proper training to their call centre agents.</p>