Disappointed by Nedbank

Nedbank is the best bank ever. I don't doubt that. I appreciate that l now own a home because of them. I had wonderful banking experience with them always. When l got my mortgage approved in 2019 l went as far as being a secret ambassador for Nedbank. I brought two friends who moved from Standard bank to Nedbank. They are both owning homes through Nedbank home loans. I was however disappointed this past week. I finished paying up my bond for a flat a d canceled my bond with notice last year. My family has grown and l needed a new big home which l got an O. T. P for. I was thinking that as a paying customer never defaulted they would give me the new bond. To my surprise the bank refused quoting that the policy has changed and they nolonger give mortgages to refugees. I am disappointed in that surely the new policy would have had a clause around ur existing clients. You cannot have a policy talking to new clients and forgetting your existing ones. So what will justify me being a private client for Nedbank? Why not accommodate existing clients but change rules to new clients. Once l get my bond with other financial institutions, I will love and leave Nedbank. Thank you for showing that you don't care about your existing clients. We never came to mind when u drafted the policy. I feel excluded yet l pay so much as a private client