DISAPPOINTED BEYOND WORDS

I have been banking with Nedbank for years, my biggest mistake was to invest on a 32 days notice with them, i need the money now for the school fees, i have to do the run around to get the affidavit from the police station on why i need my money, i send an email to complain 23.11.2018, its almost a month Nedbank never got bank to, i spoke to Celeste Stanley who was assigned to this complain, she hasn't done anything about the money, i did give notice on the 26.11.2018 on desperation because Nedbank cant assist, now that my matter is pressing all i ask for was Nedbank to override the due date which is 28.11.2018 to 21.11.2018 in which i am prepared to pay penalty for it but Nedbank requires me to get an affidavit and get the stamp for the police station just for that, i am super disappointed, they are telling me that the process will be improved soon but they are not prepared to bend their ways for their clients..i requested the tapes for the day i opened the account because i am sure the consultant did not tell me how water tight is their 32 days policy, i would have deposited my investment into the Tax-free investment i have with Nedbank, they are telling me the request will take long.....i am prepared to jump ship to FNB, i never had such when i was banking with them.