Disappointed at Nedbank Service

When looking for a decent banking institution, we are told that look for a bank you believe will always give you the customer the best service ever, a bank that will protect what is hard earned and find ways of making our banking experience a pleasant one, easier this year alot of money was ****** from me, at that point it was a day before Eid and the fact that I was going through a very costly divorce.. After reporting it, and to date all I have recieved were emails saying it was my own fault, but nothing actuly done to see which atm the money ****** was drawn from, absolutely nothing but I was accused or downloading the same app on my phone, whilst my money app had already been installed and mind you my Sim had been ported and I had absolutely no idea until I contacted my network provider, but I was blamed then too, anyway having contacted the Ombudsman was a complete wasted effort as i got sweet nothing, phonecall after phonecall, which set me back more financially, yet all I needed was someone to assist me get back money I worked for and NO I DON'T BELIEVE THAT MY MONEY BEING ****** WAS MY FAULT, ACCORDING TO THE LAW ALL BANKS ARE I SURE FOR THIS TYPE OF CYBER *****, but no to date and not a word, so I must just write my money off..

FORGIVE ME BUT MY NEDBANK EXPERIENCE WAS THE WORST EVER AND YES I WILL BE CHANGING MY BANKING INSTITUTIONS AS SOON AS I GET BACK HOME.