Disappointed and disgusted

Buying a vehicle and getting finance from Nedbank seemed like a good idea at the time,however,today I regret the decision immensely.On 21 May 2020 my life changed forever when I was diagnosed with Squamous Cell Carcinoma Cancer-- type of skin cancer,thinking I am covered under the "critical illness/dreaded desease"clause of the credit life policy I had to take out for obvious reasons and lists 'cancer"as one of these illnesses,I submitted claims to Nedbank,Standardbank and FNB(also have creditlife policies with for vehicle finance.) I salute and highly recommend Standardbank and FNB who had no problem in paying my claims as they saw me as a human being and the humanity in paying the claim looking after me in this difficult time of my life,Nedbank however is a different story Nedbank view this cancer as not "serious"enough,simply because it is not Melanoma cancer.Let me tell you something having to hear from the specialist and reconstructive surgeon that I will have to undergo lifelong treatment and surgeries and that I will probably look like a puzzle eventually regarding all the cuts to remove this cancer and that the one on my right ear if not treated correctly and immediatly I can loose my ear as this cancer eat into your flesh makes this a VERY SERIOUS TYPE OF CANCER TO ME. I have undergone a total of 9 surgeries since being diagnosed,undergone skin grafts and suffered endless hours agony,discomfort due to pain,the end will never be inside for me,I am self-conscious when wearing shorts and t-shirts due to the scares of the amount of flesh that need to be cut out of legs/face and arms. This should in no way be construed as badmouthing Nedbank as all I am trying to achieve is to warn other Nedbank credit life policy holders to be aware and make sure that they are correctly covered as well as people that are looking for life/credit life cover to take note of Nedbank and their tactics,we are talking of an amount less than R100 000 wich might not sound like a lot of money but having incurred tremendous amounts of medical expenses,pain,discomfort and life long problem it would most definitely assist me

Nedbank I am disappointed and disgusted to say the least as you did not review my claim in a human manner and looking after me as your client,will def not recommend Nedbank creditlife