Disappointed

I am disgusted with the service from Nedbank. I have sent a claim for Deceased Estate, June 2021, via email. Firstly there is no contact number, all contacts must be done via email, to which they don't answer. It's now December and the claim isn't paid out, badly enough you are dealing with a loss, now to add on this pathetic service. I understand backlog at Masters and Covid playing vital roles, but this is ridiculous. Every so often I am requested to either sign something or email some other document. And now on 30/11/2021, The Deceased dept finds faults with the documents submitted, apparently it is not Fica stamped, what the hell!!! So many moons later. I referred this matter to the Nedbank Complaints department and thinking something will get done, shame. I am not sure whether, Covid has made staff *********** or Nedbank staff is laid back. Absolutely disgusted, I WILL NEVER RECOMMEND NEDBANK NEVER!!!